Red Oak Sanitation

 

 

Welcome To Red Oak Sanitation

 

Your Weekly Service Day Is Tuesday

 

Get 3 Free Months of Service

 

Thank you for choosing Red Oak Sanitation; we are very grateful for the opportunity to serve our community and are happy you are part of our service family. With community density, we are able to offer discount services and guarantee those rates for at least 2 years for our residents. Please like us on Facebook to follow our informational posts.

Please thoroughly read this community letter as it contains important details regarding your service that you now qualify, and offers guidance on how we can work together to ensure your waste is properly prepared each week, allowing Red Oak to effectively serve you, your family, and our community. Those interested in recycling, or getting an extra trash cart that have not yet ordered the extra service must order with Red Oak when signing up. See all details in letter.

If you haven’t signed up for service or received your 3 Free months please call the office to establish your account or make the adjustments necessary prior to following the links below. You will need your account number to link to the rate lock guarantee, so be sure to get your account number when signing up for service.

Again, after you sign up for service or have made the adjustments to your account setting up auto draft, to receive the discount and one time promotion of 3 free months of service, follow the link and complete the online agreement for your guaranteed discount program. 

To register for your special program please copy and paste

this link into your internet browser search bar and follow the questions, OR click the link:

https://sanitation-services.com/guarantee-rate/

 

Please sign up for our Free Text message service, where we share our holiday schedule and other reminders through text.

How to contact our Customer Service Department: 

Website Live Chat: https://sanitation-services.com/

Call or Text: 678-455-7819

 

Voted Best Of For The Last Six Years In Our Industry

The Insurance Institute for Highway Safety reports that empty larger trucks can weigh 20 to 30 times more than a passenger car, and loaded trucks take 20% to 40% longer to stop than cars. Additionally, 29% of accidents involving large trucks result from poorly maintained or aged trucks with mechanical or brake failure. As a responsible hauler and member of the community, we take these statistics seriously and prioritize safety, service, and community.

To ensure safety, we operate a fleet of new trucks purchased under our 5-year rotating program with

comprehensive warranties. Our equipment undergoes a rigorous preventative maintenance program, and we

invest in the latest safety technology, such as the electromagnetic braking system Telma, which reduces stopping distances and provides full braking power instantaneously. Our trucks are also equipped with GPS and video monitoring that reports location, speed, and live feed images for 360-degree viewable coverage outside the truck and inside the cab.

As a locally owned business, we are invested in the community and strive to keep every aspect of our business local. By supporting local businesses, you help to keep money circulating in the community, creating a ripple effect of up to five times the initial amount spent. In contrast, using non-local or publicly traded companies sends a significant portion of money out of the local economy.

Recognized for Dependable Service and Guaranteed Rates

Your Weekly Service Day is Tuesday

  • Guaranteed Rates with Online Agreement: The HOA Hauler Program is setup on a 2 year agreement.Those who signup and complete the registration agreement will have their rate guaranteed for 2 years.
  • Your carts must be out curbside the night before the service day. Curbside: each cart is placed within 3 feetof the curb, 3 feet from a mailbox or other object, with handles facing the house and 1 foot plus separating each cart. Having your trash out the night before will help cut down on service issues.
  • Weekly Trash & Yard Waste Service is $19.00/mth & paid via ACH, Credit/Debit: All trash must be bagged and in the proper carts. Yard waste will also be placed inside the trash cart, but not bagged. Extra trash that does not fit in the cart requires an extra cart, which at this time is available for $0 a month. If you would like a second extra cart for $4 per month please sign up by calling Red Oak. Please note, ACH is a free and secure service, however, there is a $.50 fee per month for Credit/Debit Card processing. The ACH form is on the last page of this letter.
  • To Add Weekly Recycling Service is $0.00/mth via ACH, Credit/Debit: We provide one 95-gallon cart forour recycling clients, and all recycling must meet our guidelines and fit inside the cart. Due to changes within the recycling processing facility, we are unable to accept glass. SEE RECYCLING GUIDELINES ON THE LAST PAGE.
  • Cardboard Boxes: All boxes must be broken down, cut up, and placed inside the cart to be removed. Boxes outside the carts will not be removed.
  • Moving Box Program: This service must be special ordered. Please call the office or see our website for details.
  • Please opt in to our text notification & communication program: For text notification of our holidayschedule or inclement weather, please text your name, email and home address to 678-455-7819. You can use this number to contact customer service with either texting or calling if you need assistance.
  • Please like and follow Red Oak on Facebook: https://www.facebook.com/RedOakSanitation/


 

Bulk Item Removal Available:

  • Before you throw away an item, consider if someone in need can use it. We have neighbors in need that are struggling through circumstances outside of their control. Please see our Neighbors Helping Neighbors page on our website. Consider taking 10 minutes out of your day to help a family in need with items you no longer use.
  • Bulk item removal is available. Please call the office for rates and to schedule the removal.
  • Please consider if your bulk item is recyclable or may need to be broken down to be removed.
  • Christmas tree removal service is offered the two weeks following New Year’s Day. Your tree must be cut insections shorter than 3 feet for disposal purposes and multiple cuts may be necessary. Please call to prepay and schedule. There are also several recycling options in the area, such as Bring One To The Chipper. Please see our website for details.
  • If you have more than a few bulk items, remodeling debris, or excess waste to dispose of, Red Oak is now offering

Pink Bags for your more substantial cleanup needs. Please call the office for rates and details.

 

Weekly Yard Waste Removal:

  • All yard waste conveniently stored inside a Red Oak trash cart for more ease of handling for you and Red Oak.
  • 1 extra cart is cheaper than the cost of paper yard waste bags & fits even more waste. Why waste money on bags you have to carry down to the curb that may fall apart and leave a mess? People are getting away from pilingtrash at the end of their driveway in order to maintain community property value.
  • Simply utilize an extra trash cart from Red Oak to handle all your needs and to avoid injury.
  • Any yard waste placed in the recycling cart will be left curbside until the cart is cleaned out. We cannot accept contaminated recycling.
  • Larger branches cannot exceed three (3) inches in diameter and two (2) feet in length and must fit in the cart with the lid closed, this is due to protecting the equipment from becoming damaged and leaking.
  • Important notice: The equipment is not able to take construction debris, rock, dirt, trees, stumps, logs, sod, mulch, rail road ties, pallets, concrete, paint or oil. Red Oak does not offer tree or brush removal.

Trash Service at Amenities:

  • Red Oak offers trash service at a discounted rate for our HOA communities at their amenity center.
  • Due to insurance restrictions, our crews are not permitted inside fenced in areas or parking lots where they must back up to turn around. All carts must be accessible curbside.
  • We ask that you have these trash carts out the night before your scheduled pickup day. Having your trashout the night before will help cut down on service issues.
  • To avoid suspensions, please be sure residents do not use the common area for their overflow trash.

Holiday Schedule:

  • We observe six holidays per year starting with New Years Day, Memorial Day, Independence Day, Labor Day,

Thanksgiving Day and Christmas Day. Service on these holidays will be completed the following day unlessotherwise noted. Service for subsequent days in the same week will also be postponed by one day. However, if a holiday falls on the weekend, service for that week will continue as normal.

Other Helpful Hints:

  • All trash must be bagged and in the proper Red Oak cart to prevent the trash from blowing all over the community. Red Oak is not responsible for unbagged trash that litters the community or for curbside janitorial services. Please assist with taking pride in your community’s aesthetics.
  • Don’t hesitate to check our Facebook Page, website, or to text, email, or call the office if you ever need our assistance, as we are here to serve.

Service Commitment: We are committed to providing our clients with the very best service. The Red Oak team is available for our clients so that we may provide prompt solutions to our clients’ needs. We truly appreciate

your business and always look forward to talking with you and serving Farmbrook.

 

NOT ACCEPTED

Residential or Commercial Single Stream Recycling

Hazardous Waste/Containers

Aerosol Cans Not Emptied

Glass Bottles & Panes

Bio Medical Waste & Containers

Construction/Demo Waste Materials

Compressed Gas Cylinders

Paint Buckets/Containers

Tires

Ammunition or Firearms

Chemicals or Containers

Batteries

Electronics

Garden Hoses

Cables

Food Waste

Metal Furniture

Yard Waste

Electronic Cases

Wood

Construction Debris

Liquids

Plastic Grocery Bags

Styrofoam

Auto Parts

ACCEPTED

Residential or Commercial Single Stream Recycling

Aluminum & Steel Food & Beverage Containers

Aluminum Baking Tins

Cardboard Boxes

Pizza Boxes

Soda, Beer & Other Drink Box Cartons

Shoe, Cereal, Tissue & Other Packaging Boxes

All Junk Mail

Kraft Paper (Grocery & Lunch Bags)

Mixed Paper (Calendars, School Papers & Other Forms)

All Other Paper (Computer

Paper, Phone Books, Books)

Catalogs

Newspapers & Inserts

#1 Plastic Soda and Water Bottles

#2 Plastic Milk Jugs, Juice Bottles & Other Rigid Containers

#3 Through #7 Plastic Bottles & Containers

Magazines